OJK digs into MNC Bank liquidity as customer withdrawal complaints pile up
The supervisor says it is examining the bank's liquidity and cash management, and will take supervisory steps proportionate to the severity of what it finds.
Bank MNC (BABP) has faced a wave of customer complaints since 2 November, with social media reports of teller withdrawal limits and failed transfers. The bank told the Indonesia Stock Exchange in a 3 November letter that it was still working to recover its digital transaction services, and the exchange's supervision directorate has flagged the matter. OJK's banking supervision chief said on Sunday the regulator has been examining the bank's condition, including liquidity, cash-flow management and its ability to meet obligations, and has asked management to resolve customer fund recovery with concrete steps.
The supervisor said it stands ready to take supervisory measures proportionate to the severity of any problems found, while urging customers not to panic or amplify unverified social media claims. The case has become a live test of operational resilience disclosure at a mid-sized listed bank, with the sequence — customer complaints, exchange disclosure, supervisory review — playing out publicly over roughly a week. The bank has not published a full technical explanation of the original service disruption.