Softlink Global promotes "Digital Employees" concept — AI agents with limited authority for freight forwarding operations

Softlink Global (vendor of Logi-Sys, a cloud ERP for freight and logistics) is promoting the **"Digital Employees"** concept: an AI-powered worker per business role with defined responsibilities, access permissions, operating rules, and limits of authority. The initial program covers three roles: Import Freight Shipment (interpreting incoming information, preparing transactions, escalating cases to humans), Customs Documentation (initially India customs workflows), and Customer Service (routine tracking inquiries). The core argument: a forwarder's growth does not have to scale linearly with the recruitment of operational staff — the administrative burden per