BNI to Shut Down BNI Mobile Banking on 21 December 2026, Migrating Users to wondr
In a disclosure to OJK and the IDX dated 9 November, BNI said user access will be wound down through 30 November with full service closure on 21 December, consolidating its mobile base onto the wondr app built on Ant International's mPAAS.
BNI has formally disclosed the shutdown of its BNI Mobile Banking application: individual user access will be phased out through 30 November 2026, with the service closing entirely on 21 December 2026. In its disclosure to the Financial Services Authority and the Indonesia Stock Exchange dated 9 November, the state bank said the consolidation has no material impact on operations, legal standing or finances, and that customers are being migrated to the wondr by BNI app.
Wondr, built on Ant International's mPAAS platform, becomes the bank's single mobile channel, consolidating millions of users onto one application within weeks. The disclosure notes customer notification has followed POJK 22/2023 on consumer protection, with announcements running since June 2025 and updated in October 2026.
The move is the largest digital-channel consolidation by an Indonesian state bank this year, with hard dates attached. Migration periods of this kind typically spike onboarding support load, complaint handling and fraud risk, as social-engineering schemes exploit confusion around 'new app' updates. Post-migration, development and quality-assurance attention concentrates on a single application rather than two, which shapes how vendor work connected to the bank's mobile roadmap will be organized from 2027.