Freightos Launches AI-Native Forwarder Platform for Air and Sea Freight
Freightos launched a new-generation AI-native platform for forwarders, converting unstructured customer inquiries into quotations within seconds. The company said more than 300 forwarders are already on the platform.
Freightos (NASDAQ: CRGO) launched on 10 November a new generation of its Freightos for Forwarders platform covering air and sea freight. The platform uses AI agents to convert unstructured customer inquiries arriving by email and other channels into ready-to-send quotations within seconds, following each client's own standard operating procedures and margin rules, according to the company. The platform maintains connectivity to more than 75 carriers and offers an open API for integration with customers' TMS and ERP systems.
The company said more than 300 forwarders are already on the new platform. Separately, Freightos's chief executive rejected criticism from a company founder regarding its growth, as reported by The Loadstar.
The launch marks a shift in the tooling available to global freight forwarders, from digital workflows toward an AI-native freight orchestration network. Freightos operates booking and marketplace platforms for international freight; the new generation extends its offering from digitized workflow management to agent-driven operations across carriers and customer channels.