Telkomsel Cleanses Passive IndiHome Subscribers, Fixed Broadband Revenue Down 3.4 Percent
Telkomsel's Q3 2026 results show fixed broadband revenue down 3.4 percent after a purge of inactive IndiHome subscribers, with quarterly subscriber and ARPU trends improving.
Telkomsel has carried out a cleansing of its IndiHome subscriber base, removing inactive customers, according to its third-quarter 2026 financial results as reported by Warta Ekonomi. Fixed broadband revenue for the first nine months of 2026 reached IDR 19.09 trillion, a 3.4 percent decline year-on-year, while the subscriber base fell 6.1 percent to 9.63 million. Average revenue per user in the third quarter was around IDR 211,000, down 2.8 percent year-on-year.
Quarterly indicators point the other way. Subscribers grew 1.2 percent quarter-on-quarter and ARPU rose 3.2 percent to roughly IDR 218,000, although quarterly fixed broadband revenue still slipped 1.4 percent to IDR 6.32 trillion. The company frames the programme as a base-quality measure: clearing inactive accounts to support healthier growth, rather than a response to weakening demand.
The figures are drawn from Telkomsel's published quarterly financial statements. As Indonesia's largest digital telecommunications operator, its efficiency drive is being watched across the domestic telecom industry.